Member Profiles
Steve Gilland Automotive Consultant Contact Me

While Steve’s manufacturers experience with Ford Motor Company’s Customer Service Division (7 years) is valuable, nothing could compare to the actual seven years working in automotive dealerships in different management positions. From service management to selling cars this hands on experience has proven to be Steve’s biggest asset when working in dealerships or doing presentations to retail managers and employees. In 1997, Steve decided to use both his manufacturing and retail experience and form Teamworks, Inc. Teamworks would focus on: improving employee engagement, customer satisfaction and loyalty, and dealership departmental profitability.

Sample: Yes
Title: Automotive Consultant
Metro Area: Louisville
State: KY
Website:
Resume: Click to view resume
Expertise:
Expertise # of Years
Dealership Sales Experience 10
Group Facilitation Skills 15
CSI/SSI Consulting 15
Process Redesign 15
Large Audience Presentations 10
Instructional Design 10
Train-the-Trainer Facilitation 5
Trainer Management 5
Curriculum Development 10
Sales Skills Training 15
Service Soft Skills Training 5
Management Consulting 10
Latest Projects:
Relationship Selling - FCSD
Area Coach - Lexus Redefining Luxury
Facilitator - Honda EXCELL
XL2000 Facilitator - Ford
Ford Standards Coach for Sandy Corp.
Other Relevant Expertise: Independent Business Owner
Dealer System Training:
Languages: